What is self-exclusion and how do I activate it?

Self-Exclusion is a voluntary decision to stop using bgd 99 for a set period or permanently. If you make this request via live chat or email (support@bgd-99.cam), our team will deactivate your account immediately. Your account will not be reactivated before the self-exclusion period ends.

21+

bgd 99 Responsible Gaming

Gaming should be enjoyable — not stressful. bgd 99 believes that gaming stays fun only when played within the right limits. Take your own protection into your own hands.

For ages 21+ SSL Encrypted 24/7 Support Bengali and English Support

Our Commitment

Gaming is entertainment — not a source of income

At bgd 99, we want every player to use the platform with awareness of their own means and limits. Casino and sports betting is an entertainment activity — it should not be seen as a substitute for regular income. Before placing any bet, ask yourself: am I doing this within what I can afford?

Our Terms and Conditions contain detailed information on gaming limits, bonus terms, and account management — it is worth reading through them. The foundation of responsible gaming is making informed decisions. Decide in advance how much time and money you will spend, and stick to those limits.

bgd 99 does not allow anyone under the age of 21 to open an account or use the platform. If you believe a minor is accessing this site, please let us know through our 24/7 live chat.

Protection Tools

Set your own limits yourself

bgd 99 provides several useful tools for players to stay in control of their gaming. Contact our 24/7 live chat to use any of them.

Deposit Limit

Set a maximum deposit amount per day, week, or month. Once a limit is set, it takes effect immediately.

Session Time Limit

Set a time limit for how long you play in one session. When the set time is up, the session will end automatically.

Temporary Break

If you want to take a break for a few days, you can temporarily suspend your account for anywhere between 24 hours and 30 days.

Self-Exclusion

If you need a longer break, choose a permanent or long-term self-exclusion. Once this decision is made, it cannot easily be reversed.

Gaming History

View your deposit, withdrawal, and betting history at any time. This is particularly useful for understanding your spending patterns.

Direct Support

Send a message to our 24/7 live chat to set any limit or get advice — support is available in Bengali.

Warning Signs

When to recognise danger signs

If you notice one or more of the signs below in yourself, it may be time to seek help. Do not judge yourself — this is a common human problem and support is available.

Trying to chase losses

You are placing larger bets to try to recover money you have lost — this creates a cycle of harm.

Problems with focus and sleep

You spend nights thinking about playing, or feel restless when you cannot play — this is a cause for concern.

Strain on family relationships

Gaming is creating distance or conflict with family or friends.

Financial pressure

Money meant for everyday expenses is going toward betting, or you are borrowing from others.

21+

This platform is for people aged 21 and above only

The minimum age to open an account and take part in any game or betting at bgd 99 is 21 years. Accounts are not kept active if age verification is not completed. If there are minors in your household, keep your device and account secure and keep your password private.

Assess Yourself

Ask yourself these questions

The questions below will help you become more aware of your gaming habits. If the answer to most of them is "yes", consider seeking support.

1.Am I spending more than the budget I set for myself?

2.Do I keep playing after a loss until I win again?

3.Is gaming affecting my work, family, or studies?

4.Am I playing in secret, hiding it from others?

5.Do I feel restless or irritable when I cannot play?

6.Am I cutting back on other necessary expenses to fund my gaming?

Ways to Get Support

Help is always close by

Acknowledging a problem is a sign of strength — not weakness. Reach out through any of the options below. From bgd 99 to family and professional counsellors — everyone is here for you.

bgd 99 Live Chat

Chat with us in Bengali on our 24/7 live chat. Get immediate help with setting any limit, suspending your account, or self-exclusion. Our support team assists in both Bengali and English.

Contact by Email

If you prefer to communicate in writing, reach out to us by email. Support email: [email protected] — you will usually receive a reply within a few hours.

Family and Close Ones

Family and friends are the first source of support. Letting someone you trust know your situation means you do not have to face it alone. An open conversation is often where a solution begins.

Professional Counselling

Seeing a mental health specialist or addiction counsellor is a courageous step. This service is available at various government and private health centres across Bangladesh.

Read and Learn

For more information on responsible gaming and common questions, read our FAQ page — it has answers to many questions about gaming limits and account management.

Privacy Assurance

Your personal information and gaming history are fully protected. To learn how bgd 99 stores your data, see our Privacy Policy.

What We Do

bgd 99's Commitment

Responsible gaming is not just a policy for us — it is part of our daily operations. bgd 99 actively takes the following steps to protect players.

Age verification at account registration — no one under 21 is permitted to use the platform.
Proactively reaching out to players if unusual activity is detected on their account.
Keeping deposit, session, and betting limit options available to players at all times.
Processing self-exclusion requests immediately and not reactivating accounts before the period ends.
24/7 Bengali-language support — free advice on gaming concerns via live chat and email.
Not targeting minors or vulnerable groups in advertisements or promotions.
Using SSL-encrypted connections and following a data protection policy to safeguard player privacy.

To learn more about bgd 99 and read details about our operations, visit our About Us page.

Common Questions

Questions about responsible gaming

You can set a daily, weekly, or monthly deposit limit by messaging bgd 99's 24/7 live chat. Once a limit is activated, it takes effect immediately. Requests to increase a limit may take some time to process, but requests to lower a limit take effect right away.

Self-Exclusion is a voluntary decision to stop using bgd 99 for a set period or permanently. If you make this request via live chat or email ([email protected]), our team will deactivate your account immediately. Your account will not be reactivated before the self-exclusion period ends.

Talk to them directly and with empathy — express concern without blaming them. Encourage them to contact bgd 99's live chat or speak with a professional counsellor. If needed, inform bgd 99's support team about the situation — we will help as much as we can.

Use a strong password and never share it with anyone. Always log out after playing, especially on shared devices. Use a screen lock on your phone or tablet. Keep OTP-based login enabled so others cannot easily access your account.

Set a fixed budget and time limit before you start playing, and do not exceed them. Do not increase your bets to try to recover lost money. Do not play when you are tired, stressed, or have been drinking. Playing every day is not necessary — taking breaks is part of a healthy habit. Spend time on other hobbies and social activities rather than making gaming your only form of entertainment.

Yes. bgd 99 uses SSL-encrypted connections and your personal information is never sold or shared with any third party without your permission. Responsible gaming limit requests and self-exclusion requests are also handled with complete confidentiality.